Privacy Policy
Table of Contents
Privacy Policy
1. General Provisions
1.1. This Privacy Policy (hereinafter – the “Policy”) describes how “Vardo” (the “Company,” “we”) collects, processes, stores, and protects the personal data you provide and the data automatically generated on the website (vardocleaner.ge) and in the mobile application (iOS and Android).
1.2. By using the platforms (website and mobile application), you confirm that you have read and agree to the terms of this Policy. Otherwise, please discontinue using the platforms.
2. Definitions of Terms
Terms | Definitions |
“Personal Data” | Any information that directly or indirectly allows your identification (e.g., name, surname, phone number, email, address, IP address, payment information). |
“User” | A natural or legal person who uses Vardo’s website, mobile application, or services. |
“Processing” | Any operation performed on personal data (storage, recording, updating, deletion, transfer, etc.). |
„Cookies“ | Small text files stored on a device that help the website remember your preferences. |
„Cookies and SDK“ | Internal and third-party technologies of the mobile application used for functionality, analytics, and marketing. |
3. What Data We Collect
3.1. Registration Data
- First Name, Last Name
- Phone number
- Password (hashed)
- Information provided by Google Sign-In (mobile application only)
- Information provided through Apple Sign-In (available only in the iOS application), including the anonymous email address created using the “Hide My Email” feature (Apple Relay Email).
3.2. Profile Information (in the application)
- Photograph (Profile Picture)
- Language Preferences
- User Preferences
3.3. Order details
- Address
- Service Selection / Default Settings
- Comments
- Uploaded Photo/Video
3.4. Communication
- Chat Records
- Telephone Call Records
- Push Notifications (mobile application only)
3.5. Technical and Analytical Information
- IP Address
- Device Model, Operating System
- Browser and Version (on the website)
- App Version (in the application)
- Activity History
- Access Country
4. Purposes of Data Processing and Legal Bases
| Goal | Legal basis (Article 6 of GDPR) |
|---|---|
| Provision of services, order processing, invoicing | (b) Performance of a contract |
| Customer identification and authorization (Firebase Authentication, Google Sign-In, Apple Sign-In) | (b) Contract / (f) Legitimate interest |
| Improving service quality, analytics (Google Analytics, Firebase Analytics) | (f) Legitimate interest |
| Marketing offers (SMS, email, push notifications, chat) | (a) Consent |
| Compliance with legal requirements (legal matters) | (c) Legal obligation |
| Fraud prevention and security | (f) Legitimate interest |
5. Device Permissions (mobile application only)
- The application requests the following permissions:
- Internet Access – to enable functions and services.
- Access/Upload to Photos and Videos – for uploading profile pictures and chat media.
- Receiving Notifications (Push Notifications) – regarding orders and updates.
- Use of Vibration – to notify about application actions.
- When using Apple Sign-In authorization – identification permissions requested by the system (name and anonymous email address, if necessary).
6. Cookies and SDK Technologies
On the Website:
- Mandatory Cookies, Analytical and Marketing Cookies (Google Analytics, Meta Pixel).
In the Application:
- Required SDKs – Firebase Authentication, Firestore, Storage, Cloud Functions
- Analytical SDKs – Firebase Analytics
- Messaging Services – Firebase Cloud Messaging
- Additional Tools – Google Sign-In
- Authorization tool – Apple Sign-In (Sign in with Apple SDK, for iOS devices)
7. Who Has Access to the Data
- “Vardo” – for direct service delivery.
- Third parties (within the application): Google Firebase (Analytics, Authentication, Firestore, Storage, Messaging, Cloud Functions), Google Sign-In, Apple Inc. (Sign in with Apple – for user identification and authentication, including within the scope of the “Hide My Email” functionality), Ubill.ge (for delivering SMS messages).
- Law Enforcement Agencies – only based on a lawful request.
We never sell, transfer, or share personal data with unauthorized third parties.
8. Data Retention Periods
| Data type | Retention period |
|---|---|
| Registration data | For the duration of the account; deleted immediately upon account cancellation (in the app); on the website – 2 years after account cancellation |
| Order history / invoices | 6 years |
| Marketing consent | Until withdrawal of consent |
| Analytical data | Standard Firebase retention period (26 months) |
| Apple Sign-In data (anonymous email — Apple Relay Email, Sign in with Apple identifier) | For the duration of the account; deleted immediately upon account cancellation (iOS app only) |
| Technical logs | 12 months |
9. Security
- SSL/TLS Encryption
- OAuth 2.0 and Firebase Authentication
- Apple Sign-In authorization uses Apple’s security standards and token protection (JWT, Private Relay).
- bcrypt password hashing
- Regular Security Assessments
- Use of the Latest Security Standards
10. International Data Transfer (mobile application only)
Data may be processed on Google/Firebase and Apple Inc. servers located in various countries. The company uses adequate legal mechanisms (standard contractual clauses under GDPR).
11. Your Rights
The user has the right to:
- Access their personal data
- Request correction of inaccurate data
- Delete Account and Data (within the law)
- Restrict the processing of their data
- Opt-Out of Push, SMS, and Marketing Notifications
- Exercise the right to data portability
- Withdraw Consent to the Privacy Policy – by deactivating/deleting the account.
- Apple Sign-In users can cancel the forwarding of their anonymous email or delete a “Hide My Email” address through their Apple ID settings (“Manage Apple ID” → “Sign in with Apple”).
12. Privacy of Minors
Vardo’s services are not intended for individuals under the age of 16. If any data of a minor is collected, it will be immediately deleted.
10. Changes to the policy
The Policy may be updated periodically. In case of changes, the new version will be published on the website and in the mobile application.
Mobile application users may also be sent a message through the app or via a push notification.
14. Contact Information
If you have any questions or would like to exercise your rights described in the Privacy Policy, please contact us:
Vardo – Cleaning Service
Email: [email protected]; Tel.: +995 32 2 11 17 22; +995 599 57 76 61
